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Back to SupportFrequently Asked Questions
General
PodPhone to Mac
PodPhone to PC
iPad File Explorer
iTunes Duplicates Cleaner
Contacts Duplicates Remover
iOS Bulk Porter
Q
Why can't the app recognize my iPhone? A
This problem always caused by system failure. Please try to unplug your iPhone from computer and reconnect again to check if it works. If not, try to run iTunes to make sure it can be recognized by iTunes. If the problem exists consistently, try to reboot your computer. Otherwise, contact us
Q
Why does the app become frozen at startup? A
This situation appears with large number of songs in your iTunes library. It will take few seconds to load iTunes tracks information for matching meta information.