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Frequently Asked Questions

Q
Why doesn't iTunes Duplicates Cleaner delete dupes?
A
If you have iTunes running, please close it first or confirm that it's not playing anything and no popup dialog boxes. iTunes Duplicates Cleaner will try to start iTunes automatically.
Q
Why does the program load incorrect library?
A
This always because you have multiple libraries of your iTunes. Please confirm that your iTunes loads correct library before using iTunes Duplicates Cleaner to remove duplicates
Q
Why does the program sometimes fails to delete checked tracks?
A
This always happens because that iTunes fails to update library XML file. To Solve the problem, just try close iTunes and restart iTunes again, and play any track or make some changes to force iTunes update XML file. Then reload library in "iTunes Duplicates Cleaner", this always solves the problem.
Q
Why iTunes Duplicates Cleaner for Windows seems dead with "Not Responding" status?
A
If you have large number of songs in your iTunes library, please try to start iTunes Duplicates Cleaner from Windows "Start" menu, find the "iTunes Duplicates Cleaner" group, then click "iTunes Duplicates Cleaner for Large Library" to run the program in cached mode. This always solves the problem, the loading process will take a little bit time, please be patient.
Q
How to relocate "iTunes Music Library.xml" without wait until finish loading the whole library contents?
A
If you have changed the path of "iTunes Music Library.xml" in preference, but that's not correct, it always take a little long time when there are numbers of songs in iTunes. Press "Shift" key when you start running the program, it will show the "Preferences" dialog and have chance to change path to "iTunes Music Library.xml".
Q
Why does the program sometimes remain "Not Responding"?
A
This always occurs when there are huge number of tracks to be processed in your iTunes library. Please be patient until it finishes processing.
Q
Why can't the app load anything? (Mac Version)
A
This situation always occurs when you have no songs in current iTunes library. Try to close iTunes and restart by holding "Option" key to switch to correct library. If you didn't have your iTunes installed correctly, iTunes Duplicates Cleaner could not catch iTunes and get the correct location of library xml file.

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